Century Termite & Pest

Removed the birds out of the attic and put a new pair vent and blocked the vent to stop birds going back. Service: Bat extermination

Critical: Quality, Responsiveness My Amazon purchase of less than $30 dollars got rid of my rodent problem than this company. Save your money, go somewhere else! Service: Rodent extermination

A squirrel got into my attic. Century sent out a guy right away, who chased the squirrel out and then told me a crew would come in to to install a one-way door in case it happened again, and put up prevention around the interior of the roof. The price was very high. Two rather strange men arrived later, told me that I didn't need the one-way door.

Instead they said they put a trap in the attic and would be back in 5 days to check the trap. That was 2 weeks ago and nobody has returned. I also did not receive a receipt. I will be stopping payment on this service.

Would give zero stars if possible. Their customer service is atrocious, maybe the worst I've ever dealt with, up there with Washington Gas. The difference between them and Washington Gas is you can actually get into contact with Century, however they just endlessly pass you off to someone else who is equally disinterested and around and around you go while nothing gets accomplished and absolutely no one takes an ounce of accountability; from sales people to customer service to technicians to service managers, the list goes on. Don't waste your energy on this company, hire literally anyone else.

I hired this company for an animal control issue at my yard. I looked up all the online reviews and thought they will do a decent job. But I was wrong. I never seen an irresponsible service like this from anyone before. They put a faulty trap and the animal went in and escaped from the trap several times. I informed them about the trap issue multiple times and they didn't bother to change the trap.

After the scheduled time they came and took away the trap saying they will bring back another trap. I believed that and waited for 2 weeks. But no response from them after that. I am not sure why a business is trying to cheat a customer who trusted them and hired them to resolve an issue. The customer support is horrible. At least they should call the customer and inform the next steps. If this is not their expertise then they should not sign up for doing similar work. Now I need to hire someone else to fix the problem.

These people are the worst. I cancelled a contract with them for my rental apartment but inspite of that they keep doing treatment and send me a bill. I keep calling them ans say don't so the treatment and don't charge me. But they keep doing it and say I got to pay. The customer care threatens to send it to collection agency which will screw up my credit.

I have told them number of time They are money extorts for not sign any contract with them they will not leav ans keep doing treatment and keep billing u. Good thing I recorded my previous call with them as this was happening repeatedly and have proof that they agreed to cancel my contract

Century was great on a recent seal up project in my condo. The unit above me has been doing construction for what seemse like an eternity, and that created entry points for rodents in my condo. For a VERY good rate, Century sealed up every thing, moved appliances, and cleaned up after themselves. They did a complimentary bug spray as well. They couldn't move my dishwasher, so they came back on a second visit to seal up behind there after an appliance technician moved the dishwasher.

That second visit took considerable coordination, to make sure both technicians arrived at the same time, and they made that process a breeze to set up. I hope I don't need this type of service again, but if I do I'll be happy to call them.

I was a 17 year customer of Century Termite and for a long time it was a decent relationship. Recently I had my "termite" inspection and it was nothing more than a sales pitch for purchasing a $950 bait station system. The inspector said it was hard to inspect the crawl space because of the encapsulation - that they installed and purposefully installed to allow for inspection.

I emailed and requested a refund for the warranty/inspection and was told, in a rude way but the general manager, it would not be provided. I strongly feel I should not have to pay for a sales pitch and they had the obligation to treat under warranty if they felt it needed it, not try to sell me a new system. The service must have decreased after the sale of the company to a multi-national firm. Take your business elsewhere, it is not appreciated anymore.

I was - emphasis on was - a long time customer of Century. Something changed recently, though, and their service is horrible. 3 separate appointments with no service technician showing up. For the 3rd, the general manager (Brian) assured me I was the 2nd stop. The general manager was as deceitful as the office manager and customer service reps, who also assured me of my appts.

So after 3 days and over 14 hours of me having to sit home and wait for the technician that never showed up, the work never got done. I'm now with Orkin, and Century's complacent attitude and horrible management cost them a customer of over 10 years.

Century Termite & Pest Control provided bird services for us. We had bird droppings all across the front and back walls of our new townhome, which was quite unsightly. The initial services didn't do the trick so one of their managers, Mr. Brian Burns, came out a second time and ensured that we were satisfied. We definitely are pleased with how Brian handled everything. We highly recommend him! Thank you!

Paul and E were awesome! They cleaned out my vent outside and came back to clean out my overhead oven vent. Once they removed the overhead oven cover, they found three dead birds! They were super efficient, super professional, and on time for their two service calls. I would recommend them to anyone needing a pest removal service!

Paul did a great job getting rid of the birds nests in our vents. He was thorough, friendly and easy to work with.

Since about 5 years I had Century Pest Control doing quarterly checks. When they started the services, sealed the possible mice entrance and everything went fine through all this period. I haven't had any mice problems and was happy with them. On May 24, 2019, a new inspector came to review my house and put the fear of the following ".to seal the entire exterior where mice can not travel in & out the house. Seal bottom of drywall gaps in the garage.".

This is exactly written in the agreement among other issues and charged $2,200! They never sealed the gaps in the garage. They just did only three sealings outside the house, without following the agreed schedule and came whenever they wanted. Zero customer's respect. I have mentioned several times these issues and the response is they are extremely professionals and it will be sealed in my next quarterly maintenance.

When I scheduled the appointment explained this and that was expecting this to be covered. Last week they came and was told he is being paid to do the maintenance service, but not to seal anything. I am tired of speaking with the staff, managers and my conclusion is sadly Century Pest Control is professional to put the fear on people, take your money and unable to respond to their commitments. I really regret signing this second contract in addition to the quarterly maintenance. Be careful! My review is less than zero stars.

Have been a satisfied customer for a long time with Century. Very thorough, responsible, and responsive. Would not hesitate recommending Century if you want to rid your house and property of unwanted visitors. Greg is a great technician. He is always professional, personable, and does a great job. It is great to know that Greg keeps our family and friends out of harm's way. Since he has started our mosquito service we have enjoyed a mosquito free backyard. Thank you Greg and Century.

Century just completed a removal of all of my old insulation, which was full of rodent droppings, etc. They were wonderful - covered everything and removed all of the old insulation as well as my ceiling tiles carefully and safely. The technicians and the inspector were very professional and knowledgable. I felt in great hands with the team. After 3 days of work, my house is finally odor and rodent free! The owner even stopped by daily to make sure the project was progressing. Love doing business with a business that treats its customers and employees so well!

Century Termite & Pest Control took care of our rodent infestation in the basement. Their quarterly service plan seemed working effectively in controlling and preventing rodent intrusion into our house. Spiders and ants are proven to be still somewhat issue for me, but in over all, their service has proven to be invaluable. Also they seemed improving with their technicians' professional quality over the last few years. They certainly deserve a five-star rating from me. Good job.

Greg did a thorough job being diligent to get around construction material. Both inside and outside were meticulously treated.

Before reading this review please note I created this Yelp account via my Google account. Therefore, my real name is not displayed. We contacted Century Pest Control in regards to an issue with mites in our residence. Within a week of the phone call an inspector from Century came out and conducted an inspection. Mr. Moe King conducted the inspection of the residence and found that the mites were possibly being brought in by roof rats and found multiple signs of roof rats. Signs such as rub marks, burrow tunnels and a couple of holes in the soffets.

He determined we would need two services of fogging the attic and spraying the house along with exclusion to kill the mites and in turn keep the roof rats out. Mr. King wrote up the contract and originally estimated $2,300 to complete all of that work. He then discounted the price since we are renters. The final price came out to be $1,685. It should be noted Mr.

King FAILED to put the exclusion service in the contract. A week later Ron a long time technician came out and conducted the first fog and spray service. Ron is a professional and was very courteous with us. He did state that he was not informed of the exclusion service; however, that Century would complete the service if that is what the inspector (Mr. King) said would be done. Ron completed the first fog and spray on August 16th, 2019 and we really do appreciate his work.

He stated he would bring out the items required to complete the exclusion service next time. It should be noted that our appointment time was between 2-4 PM. However, our residence was never placed on the itinerary for the day. When we called Century around 430 PM they stated they forgot about us. Two weeks later we contacted Century again to conduct the final fog, spray and exclusion service. Again, we had Ron conduct the services on September 12th. Ron again stated that he didn't have the required items for the exclusion service since it was not on our contract.

He stated we would need to call Century and coordinate another date and time for it to be completed. We called Century the next day to coordinate the exclusion service. We set up and appointment for September 14th. This information was misconstrued as another spray, rather than exclusion. Allegedly, the technician arrived around 10 AM and rang the doorbell. However, the appointment was cancelled due to us alledgely not being home.

While we were in fact home and sitting in the living room, like 10 feet from our front door. My wife called later that day and asked when the technician would be there. That is when one of the receptionists (Dana or Melinda) informed us of the cancelled appointment. For the past week we have called every 48-72 hours to coordinate the exclusion service.

Both receptionists Melinda and Dana stated that it wasn't in our contract. We have since asked to speak to the supervisor. I have left two voicemails for Mr. John Gough about the issue and I am still awaiting his phone call. Each time we have called either he has been out of the office for appointments or in meetings. My voicemails have been simple and professional, asking Mr. Gough to contact me about this contract issues.

I patiently await his phone call to get some type of answer and apply feedback where necessary. In summary, I would not recommend Century Pest Control to any colleague, customer or neighbor that is in need of such services. We have clearly been forgotten about. I ask the owner or manager to please email me on Yelp and we can communicate further.

If there were an option for 0 stars that would be more fitting. After paying them almost $7,000 they can't seems to complete the work. I have taken off work 4 times to get a dehumidifier installed and 3 times they didn't show up and two times they didn't even call. I keep getting notifications that they have completed service, but yet no one has been to my house.

No one will let me speak to anyone in charge and they promise to have someone call me back and they never do. This has been the worst customer experience I have ever had owning a house. I want my money back for work they didn't do and I want to find a company who actually shows up for their appointments. Of course they charged my credit card the same day, but almost a month later they still haven't completed the job. Another week and still waiting for a call! Two more no show appointments.

Brett - Thank you for responding. As I mentioned we left a message on your voice mail and also emailed you so we could communicate our concerns directly to you as the owner of this company. We never received a response. Since you have chosen to go into the details of our job on this public forum, then I would like to make sure you have the correct facts.

Regarding the specific "bizarre request, " the contract signed included sanitizing the attic. Your workers started installing new insulation without sanitizing the attic (as in did not even do it an initial time). From Day 1 of the job, we realized we needed to keep a close eye on the crew as things were not getting done per the signed contract. For example, our basement had supposedly been cleaned and was not.

After the crew had informed my husband that the attic was cleaned, my husband went up to the attic and checked and it clearly was not. He asked them to clean it again properly. My husband asked your team if they had sanitized it as well. They said no we don't sanitize the attic because there is no need for that. After they started blowing in insulation, we looked at the contract and it clearly mentioned sanitizing the attic.

We asked them to stop and sanitize it first. As they had blown insulation in only one small corner, we told them to leave the insulation as is and sanitize around it as well as the remaining attic. In other words, nothing was taken out and done again. Since this appears to be the only way to get a response, we are still waiting on bait boxes to be put outside our house per our pest control contract.

While your team was out here, we mentioned it multiple times and in the past week and a half since they left I have contacted your office/manager 3 times and my husband has tried as well. No response.

Professional, knowledgeable and responsive. Century hires great people! They are a company who cares. Thank you!

John called when he was on his way and gave me his approximate arrival time. The inspection was schedule between 8am-10am on a Saturday morning. He called me around 8:30 and stated he would be there in approximately 30 minutes. He arrived on time, was professional and conducted the inspection quickly yet thoroughly. He was personable and friendly. I would definitely recommend Century and John to anyone needing termite inspection or home pest service. Very friendly company and quick to process all requests. Thank you!

Review update - it only gets worse. I didn't think it was possible but the deception runs deep. I had an inspection performed at my home on May 10. I was told the inspection was free, because I had an existing warranty with the company (although they also told me that they do free inspections, so I don't actually know what their warranty covers and initially they told me my warranty was only good for 90 days, which was about 8 months earlier, and i have email from them to prove it - this is an aside, not the main complaint, but signs of deceptive business practices).

At the time of service I was handed two work orders totaling $1300. I rec'd a second estimate from another company, and they said that the claims that were made by Century Termite and Pest were not true so I did not sign the work orders that I was initially given. On June 1, I received in the mail an "account statement", which appears very much like an invoice with a date of May 10 on it.

The line item for $95 is titled TERMITE WARRANTY INSPECTION, and it says I will be charged a 1.5% fee if the balance is unpaid after 10 days. So it looks like they are invoicing me for what was supposed to be a free service, and they even included a payment envelope. I called the company to tell them I wanted that amount removed from my account balance, and they said, oh, so you don't want to renew your warranty? indicating that the statement was not really an invoice for the inspection but rather an invoice for a warranty renewal.

It is incredibly deceptive to try to disguise this optional cost as the balance due for a FREE inspection. DECEPTION ALL AROUND. DON'T DO BUSINESS WITH THESE PEOPLE. IF YOU WORK FOR THIS COMPANY, START LOOKING FOR ANOTHER JOB NOW - I'M SURE NOT ALL OF YOU ARE INTENTIONALLY DECEITFUL.

We have used century for 12 years, since we bought our current home and our realtor suggested getting a service maintenance contract with an exterminator since our house backs up to a heavily wooded area. They come out once a quarter and spray outside our home to deter ants, which we have seen inside only on several occasions. When we have seen ant infestation (twice inside our mailbox and once inside our home in an air duct) we have called and a technician was dispatched and thoroughly resolved the issue.

On Saturday, 3/18/17, my husband noticed a few very small ants in our kitchen. He made a call and a technician (Brett Seace) came on Monday. He was very thorough and polite and closed both gates after he was finished, a big issue for us as we have a dog and many service people leave one or both gates open. He informed us of what he did and what he found (no active infestation found) and told us what to expect and what to do if we do see further evidence of ants. Our realtor recommended Century 12 years ago and we are still using them and very satisfied and will continue to recommend them.