Arrow Environmental Services

Arrow Environmental Services has always been quick to respond to any of my pest control needs. They notify me 24 hours before they come to do the quarterly service so they can ascertain if I am having a problem they need to address while doing the regular service. The service techs have always been polite and friendly.

A simple request asking that a specific service call be properly documented using the company's customer service forms cannot be fulfilled. Communication with the service tech ended with no results. Escalation to the branch manager prompted promises that have never been kept. Callbacks are never initiated by Arrow. The branch office has now gone silent.

A "No Recommend" could have been easily avoided by completing a service form as promised.
Arrow Environmental will never know how many new customers have been lost because they cannot track every social media comment and certainly cannot track DMs, emails, and other private communications.

Prompt service when problems arise. Courtesy calls for upcoming appointments. Easy automatic payment process. Your flexibility of servicing around my time and needs.

You are very thorough, and do a very good job. My guests in my rental property appreciate not having to deal with little critters while they are on vacation.

Tom does a fantastic job. I often ask several neighbors if or who they use for lawn treatment. I always recommend Tom and Arrow.

My daughter signed me up for Arrow Service a few years ago when I was in Indiana taking care of my mother, who broke her hip. My mobile home was infested with fleas and I have guinea pigs and kitty cats. It was a nightmare until Arrow's employee Mathew started dealing with this problem. In a matter of time, the fleas were gone, due to Matthews professional service. Also, Mathew is such a nice person and very courteous.

Having lived here in Florida for many years, most of my years, I can say that pest control is an absolute MUST HAVE service. No matter what you do, those critters come in from outside, and prevention is essential. Arrow does a great job of coming out regularly to provide barrier protection. We bought our house in December of 19 and it took months to eradicate all the little creepy crawlies, as the previous owners.not sure if they were on a DIY situation or what, but with a lake nearby, we had some extra residents that weren't welcome.

The thing I love best is, no matter what, if we call them, they come out, usually within a day or two. And they've treated our home for all the things. It took a few months, but with persistence, a critter sighting is rare and usually only after heavy rains (presumably the barrier gets washed away). I'm happy with the services Arrow provides and our experiences with them have always been positive.

UPDATE: I'm going to leave my original review below to let folks know what they might expect, but I will say that the Tampa branch manager reached out and made efforts to smooth everything over. I really think that the main issue with this company has to do with the very poor staffing at their call center. Handling things in-house would be a very positive step for this company. Otherwise, their customer "service" people are going to keep costing them business.

Multiple missed appointments, terrible customer service. I don't know where they get their call center employees, but they are completely inept. Final straw today - I took time off work to have a tech come out to spray for fleas. He was supposed to be there between 9-11 and when he hadn't showed up by 11:15, I called. Spent 15 minutes on hold with the call center to be told that they mistakenly scheduled my appointment with a tech who doesn't even do flea treatment and wasn't working that day anyway!

Then they said they were forwarding my info to the actual office and I *should* hear from someone soon. Finally heard back around noon, keeping in mind that since I was not at work I was losing money on this service call on top of what I already pay. The tech, Ron, who called tried telling me that I probably just needed to vacuum the house and bathe my dogs, as if that's not the first thing I did.

And *if* I needed a flea spray, he could schedule another appointment for another day. Because that's just what this ordeal needs is me taking more time off work and waiting for a tech that will probably not show up since this has happened at least twice already. I explained that I needed to have the apartment sprayed *today* since that's what the (missed) appointment was for and I'd taken time off.

He proceeded to get very rude with me and then tell me that he *should* be able to get to me by later this afternoon. So I decided to cancel my account, which kicked off a new nightmare of multiple call center reps shuffling me around to other employees who couldn't actually do anything. Finally was able to cancel my service completely, but I'm not confident that they won't screw that up too.

UPDATE: I updated my review from 1 star to 3 stars because Arrow did respond to my original review. The branch manager John contacted me to apologize and sent me a full refund. Although this doesn't change my unfortunate experience with the company, I appreciate that they responded and made it right. This is my first review. I'm usually pretty easy-going about less than amazing service, but I have had such a horrible experience with Arrow that I felt the need to let others know so they can avoid it.

Short version: They took my money, did a shoddy job, left me with rats still in my home, and I never heard from them again. I bought a home in July, and quickly noticed I had a rodent issue. I was hearing it/them in the attic/walls and in the kitchen, and waking up each morning to find items destroyed and chewed up. NOT FUN. I called Arrow for a quote for a rodent exclusion and they suggested I also get the pest service to have traps set up and spraying for other bugs, etc.

They were able to send a tech out that same day, which really impressed me. The tech, Ron, went through the whole house to see where he should set out traps. Also, I made sure to point out that my attic is very difficult to access, since it is above stairs. Ron set out some rat traps with bait and said he would be back to check the traps in a few days.

Great first impression, but then things really went downhill. The evaluator came out the next day to evaluate the property for the exclusion and work up a quote. He did not come inside the house at all, but I thought maybe he had the information from Ron about the attic access, etc. I got another quote from another local pest control company, and that evaluator did a thorough look around both the inside and outside of the house.

But Arrow was half as much (should have been a red flag I guess), and they had a 12 month guarantee on their exclusion that they will come get rid of any more rodents if you still have them, so I decided to move forward with them and scheduled the exclusion for Tuesday morning between 9-11. Tuesday morning came and no one and no call from Arrow. The tech, Mike, arrived at 12:00.

He had no information from the previous two people who had been to the property. He had no idea about the attic access situation, and he said he had no idea that the job was so big. THREE DAYS later Mike was finally done with the exclusion. He explained that there was one spot that he was unable to seal off and that I would have to figure out a way to seal it off myself. (I later found a locally-owned pest company who was easily able to seal off the area.) Then he set out a few more traps inside the house and left.

I never heard from Mike again. After a few days passed and I had not heard from Arrow, I called the office and was told that they would get someone to come back to check the traps, and/or transferred me to the branch manager to leave a message. Repeat several times over the next month. Still haven't heard anything from Mike or the branch manager, Martin. Meanwhile, I was still hearing the rat loud and clear in the walls/attic at night and continuing to find things that it had destroyed.

I walked around the house and I could easily see at least 5 different places that a rodent could easily access the house -- NOT counting the spot Mike had told me that I was responsible for. I cancelled the recurring pest service since no one had come to check the traps and asked for a refund for the exclusion, due to the fact that I STILL had a rodent in my house and they guarantee the exclusion.

I was told that because of the spot that Mike had told me I was responsible to seal off myself, the guarantee does not apply and I would not get a refund. Since then, I found a locally owned pest company who: 1) professionally sealed off the area that I was told I was responsible for 2) sealed off the other areas that Arrow had left open/completed the rodent exclusion 3) completed the exclusion job in 3-4 HOURS 4) sent a tech who systematically tracked down the rat and who came to check the traps literally EVERY 1 TO 2 DAYS until the rat was caught