Waltham Services was founded in 1893 in Waltham, Massachusetts by Frank " Bugs" Martin. The company began its foray into the industry formulating and distributing pest control products. We service homes and businesses in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.Our focus is on protecting public health, commercial and residential properties as well as our environment through superior pest and termite services. Because we understand the importance of maintaining a pest-free environment, we always utilize proper management techniques and practices for pest that can pose serious threats to your property and only employ fully trained and licensed professionals.
We believe that the role of pest management is protecting and preserving the human environment. People, animals, our work places, homes, hospitals, and the places we play, are also important elements of our environment. When pest management efforts are not carefully considered and applied, the environment may be injured rather than protected and enhanced.
Highlights and features
- Ants, Bats, Skunks, Bedbugs, Fleas, Flies, Spiders, Squirrels, Raccoons, Termites, Mices, Bugs, Rodents, Cockroaches
Associations and certifications
- National Pest Management Association
- Better Business Bureau
Services
Residential Services
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Our staff entomologists continuously study the behavior, biology and control of pests and we feel that ongoing training is part or our work ethic and critical to achieving pest free homes. We proudly utilize the latest technological advances in the industry and ensure that our residential services are safe for your home, family and pets as well as our environment. Commercial Services
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We have a wealth of pest control experience in virtually all industries including health care, food processing and distributions, hospitality, education, commercial property management and more. We offer many commercial services for businesses and commercial facilities such as in-house training and consulting, bio remediation, food safety inspections and problem animal control.
Reviews (14) S. Chang
Jun 28, 2022
We hire Waltham Pest Services under an annual service plan to treat carpenter ants, because we were told it is GUARANTEED to fully get rid it backed by their over 100 year reputation. However, after one year service, we still see carpenter ants and flies frequently. We talked to the customer service, but was told nothing is guaranteed. I am so upset about how ineffective the treatment plan is and how they over-promised.
Anne Summerscale
Dec 20, 2021
William Usboston
Dec 09, 2021
Ant O.
Aug 19, 2021
As a first time customer, the inspector was supposed to inspect the house, naturally. Instead he thought that a phone call would do, then sent out a technician to take care of the wasp nest on the side of the house. They did do something, but it did not take care of the problem and over the next few weeks there were even more wasps. And because the inspector failed to do his job in the first place - he never even showed up to the house to do an inspection - various communication issues ensued, at which point I no longer wanted to work with them.
The Natick branch manager, who claimed to be angry at the inspector for this oversight, offered to refund my money. The refund did not come through (I waited a few weeks), and I finally had to threaten to report them to the BBB before they responded, and finally (after two rounds of that), I received my refund. I wish they could also refund my time!
The Natick branch manager, who claimed to be angry at the inspector for this oversight, offered to refund my money. The refund did not come through (I waited a few weeks), and I finally had to threaten to report them to the BBB before they responded, and finally (after two rounds of that), I received my refund. I wish they could also refund my time!
Sue M.
Jul 31, 2021
Suchi Mumford
Jun 05, 2021
Emily Humphries
May 02, 2021
Waltham has been a great business partner. Our service tech has always been incredibly thorough and always touches base with management on site to make sure that he is identifying problem areas. We have seen a drastic decrease in pest activity since Waltham has been treating our business. Services: Rodent extermination, Cockroach extermination
Zachary Lemmon
May 02, 2021
Nick Creedon
Apr 23, 2021
Marjorie Grozalsky
Apr 21, 2021
While the work that was done was fine, what I had an issue with was that I was called at 8 AM(they were scheduled to come by 9 AM) the morning they were to be here to tell me that they needed to be connected to electricity. I was not home and, in an off chance, my husband was but was leaving for work. I had to get home to give access to the electricity they needed. It would have been extremely helpful if I had had more than 45 minutes to be notified of this.
Fran Davis
Apr 13, 2021
Matthew Hardie
Apr 01, 2021
The technician Jeff comes twice a month and does a great job inspecting our 9 floor building. Since he's been assigned to this location, we've eradicated a rodent issue which infiltrated our offices and the commercial bakery (tenants) on the 1st floor. He's always prompt, and goes the extra mile. We appreciate Waltham Pest's service and for the work their technician Jeff has provided us at our 9 floor commercial building in back bay Boston.
Brad Carter
Mar 01, 2021
I had purchased a home care for my aunt earlier this year who is having a major problem with mice. The service manager, Jason Valanbrini, service rep, Packie Cairns, and technician Brian Bourgeois, went above and beyond doing a mass trapping and making sure that the traps were placed out of reach of children while still being effective. I appreciate the teamwork, responsiveness, and quality of the work provided. And believe me, my aunt appreciates it too
Tom Rogan
Dec 24, 2019
I've been using Waltham Services for 5 year for my pest control, termite control and mosquito spraying. My experience with them was great until my customer service rep left late last year. Since then I've had numerous problems with lack of response from their customer service representatives. Despite repeated outreach, by both phone and email, I didn't receive responses.
When I finally did receive a response follow up has been slow and incomplete. I also haven't received notifications prior to service visits, follow up for missed visits, and have been double billed for one service. I'm hoping the response improves but if not I'll be switching to another service. The one positive aspect has been my service tech, Dennis. His professionalism and dedication to providing quality service is the reason I've put up with the current poor communication as long as I have.
When I finally did receive a response follow up has been slow and incomplete. I also haven't received notifications prior to service visits, follow up for missed visits, and have been double billed for one service. I'm hoping the response improves but if not I'll be switching to another service. The one positive aspect has been my service tech, Dennis. His professionalism and dedication to providing quality service is the reason I've put up with the current poor communication as long as I have.
