Rated 4.29 / 5 from 31 reviews
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Research Pest Control We treat most pest problems by applying a water based chemical spray inside and outside of a structure. When treating your home indoors, we apply the spray to cracks and crevices and spot treat problem areas where pests hide. Outdoor treatments are sprayed around doors, windows and at the slab line. We perform exclusions to keep rodents out of structures. During the exclusion process, we seal, patch, and close up holes that already exist, or have been created by rodent activity. Setting traps and picking up captured pests is included in this service.

One of our technicians will come to your home or business to give you a free quote. Wildlife control also includes trapping and removal of raccoons, opossums, skunks and squirrels. Snakes are controlled by a repellent - we do not capture snakes. Termites can cause thousands of dollars in damage to structures such as houses, decks, and storage areas. A treatment for termites requires one of our certified technicians to treat slab areas outside and plumbing penetrations inside your home. The chemical used is TERMIDOR, currently the best chemical on the market.
Highlights and features
  • Opossums, Skunks, Snakes, Squirrels, Raccoons, Termites, Rodents
Reviews (31)
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Johnny Coronado
May 08, 2022
Our technician Dan is always kind and polite. He's very friendly with our dogs and does a great job. We always receive a reminder call so we can schedule our quarterly service in advance. Service: General pest inspection
Jacque Barton
Mar 01, 2022
I have been doing business with Research Pest Control for 15+ years now. They are really great at regular quarterly treatments & other ad hoc treatments I have needed over the years. Recently I had an issue with a very smart raccoon that was trying to move into my boat at night, so I had to call them for pest removal. Todd's efforts to catch and release a very pesky raccoon went above and beyond the usual work.

It took perseverance and exceptional effort to catch this one. Todd took a personal interest & definitely over-achieved on this. Raccoon captured and humanely released very far from me. Thank you, Todd!
Jen Zuba
Nov 04, 2021
Critical: Professionalism LEARN HOW TO DRIVE! It's pouring rain and speed limit is 40 on cypress creek road in cedar park! Your truck literally just sideswiped me! Ran me off the side of the road.
Judy Wagner
Oct 27, 2021
Jeremy was my service guy and he was super nice, friendly and very professional. House and yard was treated for army worms and are all gone now! He even looked at another issue I had that was old termite tracks and advised me what to watch for. Actually every one of the service guys that have been out are great. I've always had great service and have used this company since 1977. Great reliable company. Thanks so much!
Lizz I.
Oct 22, 2021
Prompt and very friendly, Jeremy took the time to explain everything and very friendly with my children and myself. Thank you for your service!
Lisa Brown
Sep 30, 2021
Todd came out for my free evaluation and he was the nicest guy. I was satisfied with his solutions and told him I would run them by my husband when he got home. A few days later I called and asked for Todd but Ginger told me he was out sick and there were no notes on me at all. She was going to text him and call me right back. I never heard back.
Lorna Meyer
Aug 24, 2021
Wayne was amazing. Professional, truthful and did a great job explaining things to me. So nice to know there is a company that still has integrity and cares about their customers. Thank u.
Nura Renke
Aug 24, 2021
The staff are extremely nice and I feel bad writing this review but I really don't like Scorpions. They sprayed three times in the span of two months and there were still scorpions in my house. Most we're dead but one was alive. I've been using Reed's pest control for over a month now and I haven't seen a single scorpion inside or outside my house. I was very excited to use research pest control because of all the positive reviews but I feel like I paid for nothing with no refund.
Lisa G.
Aug 19, 2021
Ronnie is great! I feel like I had a visit from a friend. He is friendly, professional and cared about my scorpion problem. Thank you, Ronnie!
Regina G.
Jul 13, 2021
So happy to return to services with Research Pest Control. Great business with top notch customer service.
Lissette Mize
Jul 03, 2021
Very professional. Our lawn got sprayed at noon and by 6 pm we could go out and enjoy the evening without mosquitoes. We will use them again.
Adam Stanley
Jun 29, 2021
Super friendly guy that did a thorough review, explained risks to avoid, and even gave us a tip on our downdraft exhaust. Timely service. We liked Mike and will use this service again. Service: Termite inspection
Gigi Warner
Jun 22, 2021
Matt from Research Pest came to my house - sprayed inside for unwanted visitors and took care of the outside for red ants. Very neat - punctual - well mannered young man. Did a thorough job. Never have I had any problems with this company. Can't see myself using any other company. Great business and wonderful employees.
J. Capps
May 17, 2021
Rusty was super nice and very polite when having to work around people in our office. Others had made comments too how nice he was. We appreciate your hard work! We highly recommend Research Pest Control!
Colleen B.
Apr 12, 2021
I have used this company for 4 years on a quarterly basis. Their service techs are well trained, knowledgeable, and adhere to Covid safety guidelines. I want to give a special shout out to service tech Richard. He displays superior skill sets and is most courteous!
Emily C.
Mar 26, 2021
Mat was kind and respectful! Excellent service just like always! Thank you. :-
Ashley Innes
Feb 04, 2021
I am in the process of buying a home and received an email from my lender that the appraiser needed a termite inspection report. I originally called the inspection place I used to do the termite inspection but unfortunately they were all booked. They recommended Research Pest Control to me so I immediately called as I am in a bit of time crunch seeing as I close on my house in 8 days.

I spoke to Ashley on the phone and she heard the panic and stress in my voice and was able to schedule me an appointment the following day with no issues at all. She definitely squeezed me in and was super sweet on the phone and assured me everything would be okay! That definitely alleviated a bit of stress on my end and I'm really thankful for that.
Jack V.
Dec 17, 2020
I heard some noises under my house at night and called Research Pest to figure out what it is. Mike came out and crawled under my entire house, diagnosed the problem, and told me some simple fixes I could do on my own to keep critters out. Great honest company that is more concerned with fixing the problem than charging customers an arm and a leg.
Adrienne Hughes
Jun 02, 2020
Very disappointing experience. I scheduled an appointment a week in advance (which was the first available opening they had and I had no problem at all with that). On the day of my appointment, they didn't show up and didn't bother to call. I called them and they said that they "rescheduled" my appointment but didn't have a phone number to call me and tell me.

They also had the right address but the wrong name on my appointment. When I initially called, I had given them the 4 pieces of information the girl asked me for: my name, address, phone number, and what service I needed. They couldn't even take down 2 out of the 4 correctly. If they can't properly schedule an appointment, I certainly don't feel comfortable having them come to my business with pesticides. Very unprofessional to reschedule an appointment without having any way of letting the customer know. I wasted an entire week waiting on them to not show up.
Shawn M.
Mar 16, 2020
These guys are fabulous! We have had maybe 7-10 experiences with Research over the years and have never had a worker that we didn't love! They are professional, knowledgeable, non- judgmental and just all around nice people!
Rebecca S.
Oct 30, 2018
We have been customers for over 25 years, back when the brothers used to do the treatments themselves. Recently, a new guy did the treatment, but some insects came back in only 3-4 weeks, so we requested a re-treatment. We've only ever needed that maybe 2 times before. Instead, we got a phone lecture on how to be a better homeowner from a scheduler we have never dealt with before.

Not sure what part of "we've been homeowners since the mid 80's and you've been our company" that she didn't understand? Then, she called back to apologize and when I asked for her manager, she lolligagged on transferring me to one. Three strikes in one occurrence. Time to find another company. They are only getting 2 stars here because of the prior years of good service. We sure do miss Chet and his brother's personal touch and the good ole days with this company.
Mark S.
Jan 03, 2018
I have been using Research Pest Control for over 25 years! They are a great company with outstanding employees. Janice always makes it easy to schedule with and Chet is always on time and does a great job. If you are looking for a reliable local pest control company then call them. You will not be disappointed!
Ang S.
Mar 17, 2017
We've used Research for years now and their customer service is unmatched. The tech usually shows up at the exact appointment time (which is so appreciated if you have other commitments). Even though it's misty/damp outside today he reassured me they'd come back to re-spray if it's not to my satisfaction. I asked if he'd rather I reschedule now with the weird weather and he said he's already scheduled to be here, so he'll spray.

He didn't take that as an excuse to take a work break. These techs are hard-working and so knowledgeable, and I always know they're giving me top-notch advice on how to move forward with any problems. Luckily, because we've used their services for such a long time, we rarely have pests.
Melissa E.
Sep 20, 2016
Such excellent customer service! From the minute I contacted them to end of the visit. I found a large spider( I was thinking tarantula) in my garage. I called and a very nice lady said she would check with her employees in case anyone had a last minute cancellation. Sure enough, someone was at my house in 30 minutes! His name was Matt and I am ever so grateful for his professionalism and speedy arrival ( esp since it was almost closing time) Cheaper than one other place I called first.
Carrie C.
Sep 19, 2016
Highly recommend them for great service. Former original owner of our home used them for years. We inherited good customer care. Thought we might have a rodent problem so called and the specialist came quickly and checked thoroughly. All good thank goodness. We get quarterly treatment and just tried mosquito service. Reasonably priced and trustworthy.
William Z.
Apr 26, 2016
I started with Research Pest Control in 1996 and have stayed with them because they are reliable and do a great job. This week I was less then satisfied with their service. It was a Friday afternoon and he treated my property in record time - I guess he was in a hurry to get home for the weekend. When I noticed that the outside had not been treated with the granular barrier I called and requested a retreatment.

The same serviceman came back obviously unhappy that I complained about his service. I didn't appreciate his attitude. Nevertheless, he retreated my property as requested. I won't drop Research because of one bad apple.
Cynthia L.
Sep 21, 2015
Michael still shows up to our house whenever we call -- the rats are smart little creatures and either figure out new access spots or we hear noises of their attempts to figure out new access spots. He's patient, doesn't complain about the crappy access to the pier-and-beam foundation and best of all, he seems to know everything about rats.
Shanzilee M.
Oct 29, 2014
The pest expert came out & was very knowledgeable & friendly. They did a great job knocking down wasp nests, educating us in red ants, spraying inside & out. We have not seen a bug since! We recommend them!
J. A. W.
Oct 09, 2014
I first used Research Pest Control when I was having scorpions in the house. I went through the phone book (yea, it was a few years ago) and as I went down the list asking if they guaranteed against scorpions I kept getting "no". Got all the way to the R's and someone there said, "Ma'am, if you get rid of the bugs, you'll get rid of the scorpions." HIRED!

I have used them now for over 30, yes 30, years. If you have a 4:00 pm appt, you'll drive up and they will already have done the outside of the house. A few months ago their office called me 15 minutes before my appointment apologizing that the technician would be late due to being stuck waiting for a train. He actually arrived right on time.

He still apologized. I told him that even if he had been late, since it was the first time in 30 years they would have been late, I could give them that one. Everyone is polite, efficient and knowledgeable. I am on the quarterly service and if I call them saying I am seeing creepy crawlies (usually only after a lot of rain), they don't argue.

They just arrange for someone to come out and re-treat. I have lived in Cedar Park, Austin, Georgetown and Round Rock. I always take them with me. I cannot think of another company I have dealt with that has had such stellar performance - customer service-wise and technical-wise. I cannot recommend them highly enough.
Matthew M.
Jan 11, 2014
I have been a customer for seven years. Unfortunately, I'm not sure what has been happening over the last 6-12 months. I scheduled my quarterly service for today between 11am-12pm. I rushed home from the gym and cleaned up the house. I happened to pass through the living room at 5 minutes until 11am and noticed the truck had pulled up. Perfect on timing from a service perspective!

Not so much. I went to take the trash outside and noticed the truck was gone. The technician (I was about to mention his name but refrained) never rang the door bell and left. He was courteous enough, however, to stick a business card and note on my door "advising" me that they came by today between 11-11:30am and that I now need to contact their office to reschedule.

I am attaching a picture of this nice note with the time stamp from the phone as proof. What's funny is that they have my cell number and never bothered to call. Research Pest Control--if your employees are in a rush to finish their Saturday workload, don't bother offering Saturday service. This is not a good example of customer service and you should be ashamed at what your company is offering.

This is the second time this has happened where you did not fulfill my service request. The last time was back in September. I left a message on your office voicemail last time and never received a response. Again, a fine customer service example. Unfortunately, I have given you a second chance and you failed miserably. Over the course of 7 years, I have spent upwards of $1,800 for quarterly service. I'm taking my business elsewhere going forward--to a company that at least cares.
Suzie H.
May 03, 2013
Research is great - Michael came out and set traps in our attic and blocked all the holes roof rats were getting through. We live in the inner city (Bouldin) of Austin and have a HUGE pecan tree directly next to our house. Rats love pecans. So seven rats in our attic were killed by the traps in just two days. Creeped us out, for sure. Michael or his co-worker Mike (both great guys) will come out twice a week to check the traps until there are no more rats.

The cost for that is a reasonable $270 or thereabouts. Well worth it, since my husband and I and our two cats want nothing to do with trapping/killing them ourselves. Rats are a huge problem in Austin and we are so glad we found Research before those suckers ended up in bed with us. We also like that Research accepts credit cards, since we're into those points.